Comments
Question 1: How do you rate the Customer Service Team at Nationwide?
Question 2: How would you rate the quality of work carried out on your vehicle?
Question 3: On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?
Question 2: How would you rate the quality of work carried out on your vehicle?
Question 3: On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?
Below are customer comments recorded either by our researchers or by direct feedback to this website.
I was very happy with the service.
Submitted by: Mr Elfred Jones on December 16th 2008
Submitted by: Mr Elfred Jones on December 16th 2008
The men who brought the courtesy car were very helpful.
Submitted by: Mr Maddison on December 16th 2008
Submitted by: Mr Maddison on December 16th 2008
A good job done thanks to Nationwide.
Submitted by: Mr P Butler on December 16th 2008
Submitted by: Mr P Butler on December 16th 2008
There were people off sick from Nationwide so they did not turn up to collect it which annoyed me because they did not ring me to tell me.
Submitted by: Mr Bernard Gardner/Mrs on December 16th 2008
Submitted by: Mr Bernard Gardner/Mrs on December 16th 2008
Excellent service, thank you to Nationwide.
Submitted by: Mrs June Simpson on December 16th 2008
Submitted by: Mrs June Simpson on December 16th 2008
Customer Satisfaction Score: 87.48%
Nationwide Crash Repair Centre's overall Customer Satisfaction is 87.48% today.
Customer Comments
The men who brought the courtesy car were very helpful.
It would have been better if the replacement vehicle had been replaced like for like, not bad service.
Excellent service, thank you to Nationwide.
I was perfectly happy with the service and the repairs.
100% good service!
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Live Reporting
On average we speak to 1800 customers/month across all of the Nationwide sites. The information on this page represents
live data and is updated as soon as a customer has been called by our research team.
Submitted by: Mr P Mitchell on December 17th 2008