Comments
Question 1: How do you rate the Customer Service Team at Nationwide?
Question 2: How would you rate the quality of work carried out on your vehicle?
Question 3: On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?
Question 2: How would you rate the quality of work carried out on your vehicle?
Question 3: On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?
Below are customer comments recorded either by our researchers or by direct feedback to this website.
The service was excellent and the people were very friendly.
Submitted by: Mrs Silvia Harris on December 16th 2008
Submitted by: Mrs Silvia Harris on December 16th 2008
100% good service!
Submitted by: Mr Wilfred Smith on December 16th 2008
Submitted by: Mr Wilfred Smith on December 16th 2008
I wouldn't want to use Nationwide again.
Submitted by: Mrs A Street on December 16th 2008
Submitted by: Mrs A Street on December 16th 2008
I was perfectly happy with the service and the repairs.
Submitted by: Mr Martin Harborn on December 15th 2008
Submitted by: Mr Martin Harborn on December 15th 2008
I have used Nationwide before and they were very good then as well. The company that used to do the repairs for Motability were useless in comparison to Nationwide.
Submitted by: Mrs Barbara Carr on December 15th 2008
Submitted by: Mrs Barbara Carr on December 15th 2008
Customer Satisfaction Score: 87.48%
Nationwide Crash Repair Centre's overall Customer Satisfaction is 87.48% today.
Customer Comments
100% good service!
The overall service with nationwide was excellent.
It would have been better if the replacement vehicle had been replaced like for like, not bad service.
I wouldn't want to use Nationwide again.
There were people off sick from Nationwide so they did not turn up to collect it which annoyed me because they did not ring me to tell me.
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Live Reporting
On average we speak to 1800 customers/month across all of the Nationwide sites. The information on this page represents
live data and is updated as soon as a customer has been called by our research team.
Submitted by: Miss Rebecca Dann on December 16th 2008