Comments

Question 1: How do you rate the Customer Service Team at Nationwide?
Question 2: How would you rate the quality of work carried out on your vehicle?
Question 3: On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?

Below are customer comments recorded either by our researchers or by direct feedback to this website.

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The overall service with nationwide was excellent.

Submitted by: Miss Rebecca Dann on December 16th 2008

The service was excellent and the people were very friendly.

Submitted by: Mrs Silvia Harris on December 16th 2008

100% good service!

Submitted by: Mr Wilfred Smith on December 16th 2008

I wouldn't want to use Nationwide again.

Submitted by: Mrs A Street on December 16th 2008

I was perfectly happy with the service and the repairs.

Submitted by: Mr Martin Harborn on December 15th 2008

I have used Nationwide before and they were very good then as well. The company that used to do the repairs for Motability were useless in comparison to Nationwide.

Submitted by: Mrs Barbara Carr on December 15th 2008

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Customer Satisfaction Score: 87.48%

Nationwide Crash Repair Centre's overall Customer Satisfaction is 87.48% today.

Customer Comments

The men who brought the courtesy car were very helpful.

I was very happy with the service.

A good job done thanks to Nationwide.

It would have been better if the replacement vehicle had been replaced like for like, not bad service.

I wouldn't want to use Nationwide again.

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Live Reporting

On average we speak to 1800 customers/month across all of the Nationwide sites. The information on this page represents live data and is updated as soon as a customer has been called by our research team.