Customer Satisfaction Scores

Communication Workshop Customer Service Logistics Other Overall All Areas

Communication: These scores reflect answers from customer regarding general communication during the repair of their vehicles over the past twelve months.

The Nationwide Customer Satisfaction Scores (averaged over the past 3 months) are shown in the table below.

Segment	CSI (%)
Communication Communication: These scores reflect answers from customer regarding general communication during the repair of their vehicles over the past twelve months.	82.44
Workshop Workshop: These scores reflect answers from customers regarding the overall quality of the repair and general condition of their vehicle.	92.42
Customer Service Customer Service: These scores reflect answers from customers regarding the way in which they felt regarding the overall customer service they have received.	90.01
Logistics Logistics: These scores reflect the answers from customers regarding the satisfaction of the vehicle collection/delivery arrangements made by a branch.	89.86
Other Other: These scores reflect the answers from customers regarding their general feeling toward Nationwide & their willingness to recommend.	88.51
Overall Overall: These scores reflect a collective view of the other areas displayed above.	87.48

Of the 39 questions that make up the customer satisfaction survey, there are 3 which we believe would be of most interest to you. these being:

1. How do you rate the Customer Service Team at Nationwide?
2. How would you rate the quality of work carried out on your vehicle?
3. On the basis of your experience, how would you rate the chance of recommending a friend to use Nationwide should the need arise?

Below we have charted these key individual questions and the results are displayed below.

Customer Satisfaction Score: 87.48%

Nationwide Crash Repair Centre's overall Customer Satisfaction is 87.48% today.

Customer Comments

It would have been better if the replacement vehicle had been replaced like for like, not bad service.

I was very happy with the service.

The men who brought the courtesy car were very helpful.

A good job done thanks to Nationwide.

There were people off sick from Nationwide so they did not turn up to collect it which annoyed me because they did not ring me to tell me.

Submit a Comment

Name:
Email:
Branch:
Comment:

Live Reporting

On average we speak to 1800 customers/month across all of the Nationwide sites. The information on this page represents live data and is updated as soon as a customer has been called by our research team.